Orders & Shipping

Common Purchase Questions

Your shipping cost is a flat rate of $44.99 for Fedex priority overnight.

Your animals will typically ship the next business day unless that is a Friday. We do offer Friday shipping for delivery on Saturday but that has to be specified into the notes at check out.

All live, non-venomous reptiles ship via Fedex priority overnight on the next business day after your check out. You will receive tracking when it is shipped . Most shipments are delivered before 10:30 AM but your exact delivery time will depend on your local delivery route. All live animal shipments require a signature upon delivery. There will need to be an adult present to sign for the shipment when it arrives. It will not be left unattended.

We provide a healthy guarantee live on arrival for all of our animals. If there is any issue with any of the animals you receive please contact us immediately at
732-803-0398.

If your local temperature is between 35 and 90 degrees then we can guarantee live arrival for your animals straight to your requested shipping address. If your temperature is 26-35 or 90-99 degrees then we can guarantee live arrival if you opt to have the box held and picked up at a local Fedex hub. If the temperatures are higher than 99 degrees or lower than 26 degrees we can still ship but we cannot guarantee live arrival. We are experts at packing our animals to survive many extreme temperatures and have shipped animals to freezing temperatures in the past with no issues. We use insulated boxes with either heat, cryo, or ice packs depending on the temperatures.

You will receive a tracking number for your shipment on the evening of your ship date. This tracking number will be sent via email between 1PM and 5pm (EST) on your shipping date. You will be able to track your shipment by clicking on the link provided to you in your email.

Returns

If you need to make any changes to your order.

We do have a strict no return policy for all orders.

If you did receive an incorrect item please call us at (732)-803-0398 or email us at info@americanreptiles.com.

It you did receive an item that was damaged please contact us through our contact form or call us at (732)-803-0398

Please contact us at 732-803-0398 request any changes to your order.

Please contact us at 732-803-0398 request any changes or cancellation your order. All cancellations requests will be subject to our cancellation policy outline in our terms & conditions.

We do not usually take pre-orders on animals and items which are out of stock. We do occasionally offer pre-orders on some of our ARD Exclusive animal drops. You can visit the animals product page on our site that is out of stock and sign up via email or SMS to be notified when an animal is back in stock.